Contact 13L Game

Reach us

Got a question about your 13l game account, payments, or gameplay? Our support team is ready to help. The fastest ways to contact us are listed below.

• Email: [email protected], ideal for detailed queries, billing disputes, or account recovery requests. Expect a reply within 24 hours during live-agent hours.
• In-app chat: Tap the chat icon inside the 13L Game app for instant assistance. For payment issues involving PhonePe, GPay, or BHIM UPI, raise your query through chat and include your UPI transaction reference ID for faster resolution.
• Email response time: Within 24 hours on most days; slightly longer during peak tournament periods.

To speed things up, include your registered mobile number, the transaction ID, and a brief description of the issue when you write in.

Office hours

Our support runs on two tiers so you are never left waiting:

• Automated in-app chat: Available 24/7, handles FAQs, withdrawal status checks, KYC guidance, and basic account queries around the clock, including public holidays.
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST, for complex issues such as failed deposits via PhonePe or GPay, bonus discrepancies, or account suspension appeals.

For the fastest resolution, open a chat during live-agent hours. Queries submitted outside 9:00 AM to 9:00 PM IST are queued and picked up first thing the following morning.

Online-only support

13L Game is a fully digital platform built for Indian players who prefer the convenience of online gaming. All support is delivered exclusively online, there is no physical office, branch, or walk-in counter to visit anywhere in India.

Reach us through email at [email protected] or via the in-app chat. Unlike traditional customer-care desks, our digital model means no waiting in queues or travelling to a service centre. You receive the same prompt level of support.

Our team handles every 13l game query, from UPI payment failures to withdrawal processing, entirely through these secure digital channels.