13L Game - Privacy Policy

Information we collect

Information you provide directly

When you register an account, make a deposit, or contact our support team on 13lgamewin.in.net, we collect the details you submit, which may include your name, email address, mobile number, date of birth, and payment information.

Information collected automatically

When you access 13L Game, our servers and analytics tools automatically record certain technical data, including your IP address, device type, operating system, browser type, pages visited, session duration, and referring URL.

Transaction and gameplay data

We record all deposits, withdrawals, bets placed, game outcomes, and account balance history to maintain accurate financial records and ensure fair play.

Cookies and similar technologies

We use cookies, local storage, and similar tracking technologies to keep you logged in, remember your preferences, measure site performance, and serve relevant promotions. You may disable cookies in your browser settings; however, some features of 13L Game may not function correctly if you do so.

Identity verification data

To comply with applicable Indian regulations and responsible-gaming obligations, we may request government-issued identity documents (such as Aadhaar, PAN card, or passport) and proof of address during account verification.

How we use your information

Account management and service delivery

We use your personal information to create and manage your 13L Game account, process transactions, verify your identity, and provide customer support.

Legal and regulatory compliance

We process your data to meet our obligations under applicable law, including anti-money-laundering (AML) requirements, Know Your Customer (KYC) checks, and any directions issued by competent authorities in India.

Security and fraud prevention

Your data helps us detect, investigate, and prevent fraudulent transactions, cheating, unauthorized access, and other prohibited activities that may harm you or other players.

Service improvement and analytics

We analyse aggregated and anonymised usage data to understand how players interact with 13L Game, fix technical issues, and develop new features and game offerings.

Marketing and promotions

With your consent (where required by law), we may send you promotional emails, SMS messages, or push notifications about bonuses, tournaments, and new games. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

Data retention

We retain personal data for as long as your account is active and for a minimum of five (5) years thereafter, or as required by applicable law, whichever is longer. Transaction records may be retained for longer periods to satisfy financial-audit requirements.

Your rights

Right to access

You have the right to request a copy of the personal data we hold about you. We will respond to verified access requests within thirty (30) days.

Right to correction

If any information we hold about you is inaccurate or incomplete, you may request that we correct or update it. You may also update certain account details directly from your profile settings on 13lgamewin.in.net.

Right to deletion

You may request the deletion of your personal data. Please note that we may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our Terms and Conditions. In such cases, we will inform you of the data we are legally required to retain.

Right to restrict or object to processing

You may ask us to restrict how we use your data or object to processing based on our legitimate interests, including direct marketing. Where we process data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Right to data portability

Where technically feasible, you may request a copy of your data in a structured, commonly used, machine-readable format.

How to exercise your rights

To exercise any of the rights listed above, please submit a written request to our contact email address below. We may ask you to verify your identity before processing your request. We will respond within thirty (30) days; where requests are complex or numerous, we may extend this period by an additional thirty (30) days and will notify you accordingly.

Contact us

For privacy-related enquiries or to exercise your rights, please contact the 13L Game data team at [email protected]. We aim to respond to all privacy requests within 30 days of receipt.